COVID-19 UPDATE: RETAIL STORE BY APPOINTMENT ONLY, 15% OFF ALL ITEMS WITH CODE "15OFF" AT CHECKOUT. STILL SHIPPING ORDERS DAILY. LOVE YA!

SHIPPING/RETURN INFORMATION/OUR POLICIES

 

WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO THE ADDRESS DESIGNATED BY THE PURCHASER AS LONG AS THAT SHIPPING ADDRESS IS COMPLIANT WITH THE SHIPPING RESTRICTIONS CONTAINED ON THIS WEBSITE.

ALL PURCHASES FROM THIS WEBSITE ARE MADE PURSUANT TO A SHIPMENT CONTRACT. AS A RESULT, RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS TO YOU UPON DELIVERY OF THE ITEMS TO THE CARRIER. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED AND/OR LOST SHIPMENTS.

IMPORTANT NOTE ON PRE-ORDERS AND SALES

WE ARE NOT RESPONSIBLE FOR INCORRECTLY CHOSEN SIZES BY THE CUSTOMER. EXCHANGES ONLY IF THE REQUESTED SIZE IS IN STOCK. OTHERWISE STORE CREDIT WILL BE APPLIED. NO EXCEPTIONS. DOUBLE CHECK YOUR SIZES/SIZE CHARTS/DM US BEFORE CHECKOUT. 

ALL ON-SALE ITEMS AT TIME OF PURCHASE AND PRE-ORDER ITEMS ARE FINAL SALES; THERE WILL BE NO RETURNS, EXCHANGES OR CANCELLATIONS FOR THESE ITEMS. 

ALL PRE-ORDER ITEMS ALONG WITH ANYTHING ELSE PURCHASED IN THE SAME ORDER, WILL BE SHIPPED AT THE SAME TIME. IF YOU WOULD LIKE YOUR ITEMS SHIPPED SOONER, PLEASE PLACE A SEPARATE ORDER FOR THE NON PRE-ORDER ITEMS.

CUSTOMERS ARE RESPONSIBLE FOR CUSTOMS, TAXES, AND DUTIES.

WE TRY TO SEND ALL ORDERS WITHIN 48 HOURS OF RECEIVING THEM. IF YOUR ITEM WAS PURCHASED DURING A SALE, IT WILL TAKE LONGER DUE TO THE VOLUME OF ORDERS.


IF TRACKING SHOWS YOUR PACKAGE AS DELIVERED, WE WILL NOT SEND ANOTHER ONE IF YOU SAY IT WAS NOT RECEIVED. YOU MUST FILE A CLAIM WITH THE COURIER AND WE WILL BE NOTIFIED BY THEM AND REACH OUT TO YOU.


IF YOUR ORDER WAS RETURNED BACK TO US DUE TO AN INVALID/INCOMPLETE ADDRESS. IT IS THE CUSTOMERS RESPONSIBILITY TO PAY RETURN SHIPPING FEES BEFORE THE PACKAGE CAN BE SENT OUT TO VALID ADDRESS.


PLEASE CHECK YOUR SPAM/JUNK FOLDER FOR ORDER CONFIRMATION/TRACKING. IF YOU DID NOT PROVIDE AN EMAIL, YOU WILL NOT RECEIVE UPDATES.

PLEASE DO NOT EMAIL US ABOUT THE STATUS OF YOUR ORDER UNLESS IT HAS BEEN OVER THE ALLOTTED TIME FRAME OF UP TO 21 BUSINESS DAYS. IF CHITCHATS TRACKING HASN'T UPDATED IN A FEW DAYS, IT MEANS THE PARCEL IS IN TRANSIT/ON DELIVERY/WITH DRIVER. BE PATIENT. 

RETURNS MUST BE VERIFIED BEFORE SENDING ITEMS BACK. OUR RETURN ADDRESS IS NOT A VALID RESIDENTIAL ADDRESS AND UNVERIFIED PACKAGES WILL NOT REACH US DIRECTLY.


INTERNATIONAL SHIPPING:

WE SHIP WORLDWIDE.


ONCE A PACKAGE LEAVES OUR WAREHOUSE, WE CANNOT TRACK OR ESTIMATE A DELIVERY DATE UNLESS TRACKING IS PURCHASED. THIS IS RECOMMENDED.


WE WILL NOT RE-SHIP ITEMS OR REFUND AN ORDER IF FOR ANY REASON THE PACKAGE DOES NOT REACH ITS FINAL DESTINATION.


IF TRACKING SHOWS YOUR PACKAGE AS DELIVERED, WE WILL NOT SEND ANOTHER ONE IF YOU SAY IT WAS NOT RECEIVED. YOU MUST FILE A CLAIM WITH THE COURIER AND WE WILL BE NOTIFIED BY THEM AND REACH OUT TO YOU.

PLEASE BE AWARE THAT CHOOSING "SURFACE MAIL" WILL HAVE AN ESTIMATED TIMEFRAME DELIVERY OF 4-12 WEEKS OR LONGER. IT IS BEST TO OPT FOR AIRMAIL (6-12 BUSINESS DAYS).

EXCHANGES:

ITEMS MUST BE IN ORIGINAL PACKAGING, UNUSED AND IN BRAND NEW CONDITION.


IF YOU SEND US AN ITEM THAT SHOWS ANY WEAR, CHALK, ETC WE WILL NOT SEND A REFUND OR EXCHANGE. DON'T BE A JERK.


ITEMS MAY BE EXCHANGED WITHIN 10 DAYS OF RECEIVING SHIPMENT.

CUSTOMER IS TO COVER RETURN SHIPPING COSTS FOR EXCHANGES.

RETURN POLICY:

YOU MAY RETURN UNUSED, IN BRAND NEW CONDITION ITEMS WITHIN 10 DAYS OF RECEIVING SHIPMENT FOR A REFUND. THERE IS A 10% RESTOCKING FEE APPLIED. I DON'T EVER ACTUALLY FOLLOW THIS, THOUGH. I JUST PUT IT HERE TO SOUND PROFESSIONAL.


IF YOU SEND US AN ITEM THAT SHOWS ANY WEAR, CHALK, ETC WE WILL NOT REFUND YOU.

PRE-ORDER ITEMS:

ALL PRE-ORDER ITEMS ALONG WITH ANYTHING ELSE PURCHASED IN THE SAME ORDER, WILL BE SHIPPED AT THE SAME TIME. IF YOU WOULD LIKE YOUR ITEMS SHIPPED SOONER, PLEASE PLACE A SEPARATE ORDER FOR THE NON PRE-ORDER ITEMS.


OUT OF STOCK ITEMS:

WE DO MANY IN-PERSON EVENTS AND THEREFORE HAVE DIFFERENT INVENTORIES BASED ON CURRENT AND ONLINE NUMBERS. SOMETIMES WE DON'T REACH THE ONLINE INVENTORY QUICK ENOUGH TO MOVE THE ITEM YOU JUST BOUGHT TO "OUT OF STOCK." YOUR SATISFACTION IS MY MAIN PRIORITY, SO I WILL WORK WITH YOU ON HOW TO PROCEED WITH YOUR ORDER.