•We try to send all orders within 48 hours of receiving them. If your item was purchased during a sale, it will take longer due to the volume of orders.
•We are not responsible for lost packages. If tracking shows your package as delivered, we will not send another one if you say it was not received. This rarely happens, but can occur.
•If your order was returned back to us due to a bad address, we will re-ship your order after confirming a new address and shipping has been paid for by the customer. Please verify your address before purchase to avoid delays and additional costs.
•Please check your spam/junk folder for order confirmation/tracking. If you did not provide an email, you will not receive updates.
•Please do not email us about if your order has been shipped or what your tracking info is. If you are a Canadian customer, tracking is included in the cost of your shipment and will be in your confirmation email. If you are from the US/rest of the world and did not select "tracked package" at checkout, you will not receive a tracking number.
•Return shipping: please PayPal to email@example.com after discussing your preferred shipping method.•Returns must be verified before sending items back. Our return address is not a valid residental address and unverified packages will not reach us directly.
•We ship worldwide.
•Once a package leaves Canada, we cannot track or estimate a delivery date unless tracking is purchased. This is recommended.
•Since we cannot track packages outside of Canada (without the purchase of tracking), we will not re-ship items or refund an order if for any reason the package does not reach its final destination.
•Please be aware that choosing "surface mail" will have an estimated timeframe delivery of 4-12 weeks or longer. It is best to opt for airmail (6-12 business days).
•If you send us an item that shows any wear, chalk, etc we will not send an exchange.
•Items may be exchanged within 10 days of customer receiving shipment.
•Customer is to cover return shipping costs for exchanges.
•You may return unused, in brand new condition items within seven days of customer receiving shipment for a refund. There is a 10% restocking fee applied.
•If you send us an item that shows any wear, chalk, etc we will not refund you.
•The refund will not include any shipping charges.
•There are no returns or exchanges on any sale items (as is).
PRE-ORDER ITEMS:•All pre-order items along with anything else purchased in the same order, will be shipped at the same time. If you would like your items shipped sooner, please place a separate order for the non pre-order items.