SHIPPING/RETURN INFORMATION/OUR POLICIES
•We try to send all orders within 48 hours of receiving them. If your item was purchased during a sale, it will take longer due to the volume of orders.
•Lost packages happen. We will do our best to work with whichever Postal Service loses your parcel. If tracking shows your package as delivered, we will not send another one if you say it was not received. This rarely happens, but can occur.
•If your order was returned back to us due to a bad address, we will re-ship your order after your address is verified and you apologize for fucking up. Just kidding.
•Please check your spam/junk folder for order confirmation/tracking. If you did not provide an email, you will not receive updates.
•Please do not email us about if your order has been shipped or what your tracking info is. Please be patient! I'm working as hard and as fast as I can over here. It's usually not me delaying the parcel, it's the postal service.
•We ship worldwide.
•Once a package leaves Canada, we cannot track or estimate a delivery date unless tracking is purchased. This is recommended.
•Since we cannot track packages outside of Canada (without the purchase of tracking), we will not re-ship items or refund an order if for any reason the package does not reach its final destination.
•Please be aware that choosing "surface mail" will have an estimated timeframe delivery of 4-12 weeks or longer. It is best to opt for airmail (6-12 business days).
•If you send us an item that shows any wear, chalk, etc we will not send an exchange.
•Items may be exchanged within 10 days of customer receiving shipment.
•Customer is to cover return shipping costs for exchanges.
•You may return unused, in brand new condition items within seven days of customer receiving shipment for a refund. There is a 10% restocking fee applied. I don't ever actually follow this, though. I just put it here to sound professional.
•If you send us an item that shows any wear, chalk, etc we will not refund you.
•There are no returns or exchanges on any sale items (as is).
•All pre-order items along with anything else purchased in the same order, will be shipped at the same time. If you would like your items shipped sooner, please place a separate order for the non pre-order items.
WHY DOESN'T MY ITEM HAVE A TAG?
•As of Sept 2019, you may notice a few batches that do not have physical tags or printed size tags. One of our suppliers does not offer this service, but we love supporting their business nonetheless. Items that do not have a size tags will be poly bagged with the appropriate size until we resolve this issue. Rest assured, we got you covered with the right size no matter what.
We do many in-person events and therefore have different inventories based on current and online numbers. Sometimes we don't reach the online inventory quick enough to move the item you just bought to "out of stock." Your satisfaction is my main priority, so I will work with you on how to proceed with your order.
We are currently not looking for sponsored athletes. Although, that may change in the future so send to firstname.lastname@example.org if you wish. Not interested in how much you can lift. More so about why you're different than the rest.