SHIPPING INFO // F A Q

I put in the wrong shipping address/forgot my unit number. HELP?!

We are unable to change addresses once you have received your shipment notification email. Your best bet is to keep an eye on tracking, contact the local post office when it gets close, and request to pick it up in person. If the package is unable to be located or delivered, we will not ship a replacement or offer a refund under any circumstances. 

When will my order ship?

Most items are MADE TO ORDER by us, in-store, and usually fulfilled within 24-48 hours. If there is a delay any longer than this, we will contact you.

Orders placed on Friday after 2:00pm EST will not ship until Monday. That includes Priority, so please read up before you pay $420.69 for shipping.

How long will it take for my order to arrive?

Totally depends where you live and what shipping method you pay for.

Shipping in Canada is anywhere from Next Day up to 5 business days.

Shipping in the USA takes on average 2-4 business days. 

Worldwide Tracked is anywhere from 3-14 business days.

My order says it was delivered but I haven’t received it?

Many times orders are marked delivered when they have really just made it to the truck. Give it a few business days and check with some of your neighbors. If you parcel hasn't arrived 3 business days later contact your local post office. If they insist it was delivered, send us an email.

Why do your prices default to USD if you're a Canadian company?

Over the years the US has become our largest customer base with roughly 75% of customers residing outside of Canada. Because we have been so present in-person at Canadian events over the last 7 years, it made sense to put our e-commerce platform into the most recognized and traded currency available. You can still check out your order in your respective currency, just use the currency drop down menu to choose your currency and check out accordingly. We also accept PayPal, Apple Pay, Shop Pay, and Interac E-Transfer which the latter is specifically for Canadian customers. If you choose Interac at checkout, please be sure to follow the instructions carefully. Any delay in payment will delay your parcel being shipped out.

I ordered stuff but forgot to include a discount, can you adjust this for me?

Unfortunately, no. It is your responsibility to include any discount codes when you intend to use them. If you missed it this time, use it next time. 

Can you send me stuff for free and I'll promote it?

No. Get a job you bum!

I need to make an exchange. How can I do that?

Because of massive C.O.D.'s and import fees to receive your exchanges back to us, we are no longer accepting returns or exchanges on any product. Please check the sizing chart carefully when ordering and if you're still not sure, send us an email beforehand so we can get you outfitted properly. We apologize about this. Please direct any complaints to shipping companies like UPS who make it financially difficult to streamline this process effectively.

Can I return an item?

All orders are final sale. Because of massive C.O.D.'s and import fees to receive your returns back to us, we are no longer accepting returns or exchanges on any product. Please check the sizing chart carefully when ordering and if you're still not sure, send us an email beforehand so we can get you outfitted properly. We apologize about this. Please direct any complaints to shipping companies like UPS who make it financially difficult to streamline this process effectively.

Do you send return shipping labels?

At this time we are no longer accepting returns or exchanges. 

Why is my banner shipping separately from my order? Am I being charged double shipping?

To keep overstock low, all banners are made to order. Once shipped by our supplier, we receive a tracking number which we then email over to you. 

I live in *insert place* and it says you don't ship here?

We have had several fraudulent orders from specific places in the world and have had to ban all customers of those countries from purchasing. This so far includes Spain & Morocco. Currently we have no plans to alter this decision any time soon. We apologize for this.

Do you have any deals for people who spend too much money on your store?

Yes! Every person who places 12+ orders with us will receive 25% off for the rest of time we're in business, or until we die, whichever comes first. You might die first actually so place those orders!!

How does it work?

Create an account with us. Every time you place an order you'll be required to login. We can see on our end how many orders you have placed. Once you've reached 12, we will email you your customized discount code. I don't care if you buy stuff for friends with your discount, just make sure to charge them full price for your efforts. Capitalism, baby!

Can I come to your store?

Yes, just no weirdos or jerks. We are typically at the store Tuesday to Saturday 12-5pm. You must book an appointment ahead of time, as I am constantly running errands for the business like shipping parcels and cannot always be there!

Where is it located?

169B Woolwich Street, Guelph, Ontario, Canada.

We do not accept returns or exchanges on sale/discounted items. This includes using a discount code with your order.

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