FAQ 2020/STORE HOURS
Q: I’M A BIG DUMB IDIOT AND I PUT IN THE WRONG ADDRESS. HELP?!
A: We are unable to change addresses once you have received your shipment notification email. Your best bet is to keep an eye on tracking, contact the local post office when it gets close, and request to pick it up in person. If that doesn’t work, email us with your order number and an explanation for how you managed to screw up so badly. We can work something out.
Q: When will my order ship?
A: Our sexy shipping team ships parcels Monday through Friday*. The shipping cut off for same-day shipping is at noon, and we try not to overwork ourselves into nights (we aren’t Amazon). If you place an order Friday at 1:00pm, it will not ship until Monday. That includes Priority, so please read up before you pay $420.69 for shipping.
*On Fridays, the shipping team works shirtless. Enter our store with caution and/or excitement.
Q: How long will it take for my order to arrive?
A: Totally depends where you live and what shipping method you pay for. Shipping in Canada is 3-5 business days. Priority shipping in the USA takes about 3-5 business days. Worldwide Tracked is anywhere from 3-14 business days. Please expect delays due to Covid-19.
Q: My order says it was delivered but I haven’t received it?
A: Many times orders are marked delivered when they have really just made it to your hot mailman’s truck. Give it a few business days, make sure you check all around the house and with some of your neighbors, and if they have not arrived 3 business days later contact your local post office. If they insist it was delivered, send us an email.
Q: Why does my tracking say "In Transit" yet doesn't update?
A: Our courier doesn't scan parcels into locations like others do, when it's says it's in transit, that means it's on it's way to you and we have no further information regarding the parcel until it reaches you.
Q: Why do your prices default to USD if you're a Canadian company?
A: Over the years the US has become our largest customer base with roughly 75% of customers residing outside of Canada. Because we have been so present in-person at Canadian events over the last 7 years, it made sense to put our e-commerce platform into the most recognized and traded currency available. You can still check out your order in your respective currency, just use the currency drop down menu to choose your currency and check out accordingly. We also accept PayPal, Apple Pay, Shop Pay, and Interac E-Transfer which the latter is specifically for Canadian customers. If you choose Interac at checkout, please be sure to follow the instructions carefully. Any delay in payment will delay your parcel being shipped out.
Q: I ordered stuff but forgot to include a discount, can you adjust this for me?
A: Unfortunately, no. It is your responsibility to include any discount codes when you intend to use them. If you missed it this time, use it next time.
Q: Can you send me stuff for free and I'll promote it?
A: No. Get a fucking job you bum!
Q: I need to make an exchange. How can I do that?
A: You can email us at admin AT bacon and barbells DOT co (not dot com!) and we will be happy to let you know about the exchange process. Exchanges can only be done within the first 5 days of receiving your items. Beyond that, I'm gonna assume your butt sweat is already somewhere in it.
Q: Can I return an item?
A: Of course. Please contact us and we will be happy to find a resolve for your situation. Please note: all footwear (deadlift slippers, socks) are final sale.
Q: Do you send return shipping labels?
A: We do not. We will pay the return shipping on our behalf, but we really prefer you double/triple check and/or email us before placing your order if you have any issues with sizing to avoid any issues. Seriously, we're pretty helpful.
Q: Why is my banner shipping separately from my order? Am I being charged double shipping?
A: Our banner supplier is doing this on our behalf to reduce Covid-19 transmission. Banners are shipped directly from the warehouse by either UPS, Purolator, Canada Post or International couriers. You are not charged any additional shipping for this. We absorb the cost of the separate shipping as it is something we have worked out with our supplier. Relationships are rad.
Q: I live in Spain and I cannot checkout my order. How come?
A: We've unfortunately had a very bad string of luck shipping to Spain since Covid-19 begun. We've had an influx of customers filing chargebacks still within the shipping time frames and not only winning their cases, but also receiving their items as the tracking shows delivered. Unfortunately, for some insane fucking reason that makes absolutely no sense, this is not enough proof for PayPal or the banks involved in the chargeback to address the transaction in our favour. This has caused us to lose hundreds of dollars in sales, merchandise and bank fees. As an extremely small business (2 of us) it is not worth the headache at the moment.
Q: Do you have any deals for people who spend too much money on your store?
A: Yes! Every person who places 12+ orders with us will receive 25% off for the rest of time we're in business, or if we die, whichever comes first. You might die first actually. If so, you'll get 100% off...of living.
Q: How does it work?
A: Create an account with us. Every time you place an order you'll be required to login. We can see on our end how many orders you have placed. Once you've reached 12, we will email you your customized discount code. I don't care if you buy stuff for friends with your discount, just make sure to charge them full price for your efforts. Capitalism, baby!
Q: Can I come to your store?
A: Yes, just no weirdos or jerks. We are typically at the store Tuesday to Saturday 12-5pm. Please book an appointment ahead of time, as I am constantly running errands for the business like shipping parcels and cannot always be at the store.
Q: Where is it located?
A: 169B Woolwich Street in the beautiful downtown of Guelph, Ontario, Canada.